Program Management
Deployment
Delivering onsite and virtual WoW programs across borders, languages, and complex environments
Deployment Overview
Coordinating the delivery of WoW onsite and virtual programs for more than 600 participants annually across multiple countries and in multiple languages requires rigorous attention to detail, strong systems thinking, and effective cross-cultural communication. The Program Management Squad led this global logistical effort with diligence, adaptability, and a sense of humor—ensuring consistent, high-quality program delivery across diverse and complex environments.
Security
Site assessments, safe transport coordination
Planning
Cohort mapping, site scheduling, participant lists
Facilitation
Co-Facilitation Team pairing, contracting, travel & visas
Comms
Site briefings, setup guides, real-time support
Materials
Kit assembly, shipping, tracking & rotation
Delivery
Program facilitation & follow-up support
WoW programs have been delivered in two formats: Onsite and Virtual. The chart below shows how delivery format has shifted across WoW 1, WoW 2, and WoW CC cohorts from 2019 to 2025. In 2019, all cohorts were delivered onsite. The onset of the COVID-19 pandemic in 2020 drove a rapid pivot to virtual delivery, which remained dominant through 2023. By 2024 and 2025, delivery had returned to a near-even split—reflecting both the enduring value of virtual programming and a renewed organizational appetite for onsite engagement.
WoW 1, WoW 2 & CC Cohorts by Delivery Format
Number of cohorts delivered per year · hover a bar for details
Onsite Deployment: A Success Story
In 2025, the Democratic Republic of Congo (DRC) Management Team committed to delivering WoW 1 onsite training to more than 100 supervisors across operational projects. The Program Management Squad mobilized quickly to plan and execute this multi-site deployment.
102
WoW Graduates
9
Cohorts Delivered
6
Project Sites
5
Facilitation Team Configurations
Security
Most DRC project sites were deemed secure and approved to host trainings. For locations with elevated risk, participants were transported to secure sites to ensure continuity of the program.
Planning
WoW trainings are designed for cohorts of approximately 16 participants. After reviewing participant lists by location, the squad mapped delivery across 9 cohorts and 6 project sites, scheduling sessions over a three-month period to maximize reach while maintaining quality.
Facilitation Teams & Travel
The squad identified, contracted, and coordinated multiple French-speaking facilitation teams—managing international travel logistics, visa coordination, and in-country transportation in collaboration with HQ travel desks and local project contacts. Five facilitation team configurations were deployed across all training locations.
Communications with Host Sites
The squad maintained close, ongoing communication with designated site contacts. As many sites were hosting WoW for the first time, the team provided pre-training briefings, facility setup guides, and real-time support to enable each site to deliver a high-quality experience.
Materials
Training kits ("KITS") were assembled and shipped to each project site. These suitcases contained all physical materials required for delivery—laminated cards, posters, facilitator guides, and supporting tools—carefully tracked and rotated across cohorts in alignment with the training schedule.
Cross-Cultural Coordination
All facilitation was conducted in French, the working language of the DRC. The squad ensured language alignment across all facilitation teams, materials, and communications with host sites—reflecting the program's commitment to culturally responsive delivery.
Crisis Response
During deployment, a crisis event at one project location required the cancellation of a planned cohort. The squad rapidly adapted—revising travel plans, reassigning facilitation teams, and coordinating make-up sessions to ensure all participants would still receive training. Zero participants were ultimately excluded from the program.
Results
- 102 WoW graduates across 9 cohorts and 6 project sites
- Follow-up support plans established for all sites
- Make-up sessions scheduled to address disruptions—no participants excluded
Follow-up Survey — 3 Months Post-Training
Participants were surveyed three months after completing WoW 1 to assess knowledge transfer and behavior change.
100%
To what extent have you used what you learned in this course in your work?
95%
I feel more confident in tackling challenges at work.
84%
Decision-making within the team has become more inclusive.
95%
I have become more confident in managing tasks and projects.
Implementation Challenges Reported
Participants were asked to identify the primary challenges they encountered when applying their learning.
The follow-up survey data gives DRC teams and their learning & development partners a clear picture of where graduates are thriving and where they need support. With this insight, they can focus their coaching and follow-up efforts where it matters most—helping graduates continue to apply WoW tools and practices in their day-to-day work.
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